These are our terms and conditions when trading with Faroe Incoming
Events
The activities and trips provided on this site are arranged by Faroe Incoming in cooperation with local tour and event organisers.
Registration – Single travellers (up to 8 persons)
Agreements are binding on both parties once a deposit or the payment required by an agency has been paid on time.
By paying the deposit on DKK1.500,- pr. person, the client also confirms that they accept the terms and conditions of the product purchased as stated in writing and/or in the catalogue or website.
Deposit/final payment – Single travellers (up to 8 persons)
In the absence of any statement to the contrary for the product in question, a payment of DKK 1.500 per person will be paid on registration.
If the deposit is not paid by the stated deadline the agreement lapses. The deposit payment is non refundable.
The remaining amount for the trip must be paid no later than 30 days before the travel date.
All necessary documents like flight documents, hotel & tour vouchers, and other travel documents will be handed to the guest no later than 7 days before departure.
Changes/cancellations – Single travellers (up to 8 persons)
In situations of cancellation or slight reduction of services or number of travellers:
- 30 days prior to departure: the amount paid will be refunded minus the deposit of DKK 1.500,- pr. person. (if nothing else has been agreed on in the email communication)
- 10 days or less prior to departure: clients are not entitled to any refund.
Registration and payment – Group Travels (9+ persons)
Agreements are binding on both parties once a deposit has been paid on time. By paying the registration fee of 10% of the total group package price the client also confirms that they accept the terms and conditions of the product purchased.
- First payment (registration fee) on 10% of the group package price is due on registration. If the deposit is not paid by the stated deadline the agreement lapses.
- Second payment is a 25% payment settled the latest 90 days prior to arrival.
- Third payment is the remaining 65% must be paid no later than 60 days prior to arrival.
- Clients will then receive tickets and other travel documents no later than 14 days before the travelling date.
Changes/cancellation/transfer – Group Travels (9+ persons)
In situations with cancellations, changes of dates or slightly reduction of services or number of travelers:
- 90-61 days prior: The amount paid will be refunded minus a deposit of 25% of the amount paid in addition to the 10% registration fee.
- 60-32 days prior: 50% of the price of the trip will be refunded.
- 31 days or less prior to departure: client is not entitled to any refund.
Owing to the rules of our subcontractors, trips cannot be transferred. Transfers will be regarded as cancellations followed by re-bookings, and the above mentioned rules will then apply.
Failure to appear/unused services etc.
If clients fail to cancel a trip and/or fail to appear at the time and place stated for departure to or from the Faroes, or if clients are unable to complete the trip due to the failure to produce travel documents (valid passport, required visa, vaccination certificates etc.), the organiser is entitled to charge the full price of the trip concerned. If clients fail to appear for trips or fail to use the services that have been ordered in any other way, no compensation for such unused services may be claimed.
Payment using credit cards
Payments done via credit card abroad will be added an expected credit card fee equal to the fee charged by NETS / Teller.
Travel insurance
We recommend all travellers to have their own travel insurance when travelling. In general clients are themselves responsible for covering the costs of illness, admission to hospital etc. during a trip. Therefore we strongly advise clients to have travel insurance covering the costs of accidents or death, treatment of illnesses, transport home and loss/damage of luggage.
Liability of the airlines
The airlines involved accept no liability for incidents occurring at times when passengers are not on board the planes of the airlines concerned. For liability regarding luggage that has been checked in, please see the terms and conditions of the airline concerned.
Flying times in the travel timetable and tickets
The times stated in the tickets and travel timetable are always local times. After plane tickets and the travel timetable have been issued, airlines may change their departure and arrival times. Consequently, you should always check the departure times stated in the travel documents that you have received. Contact the travel agency immediately if these times differ from the original booking/confirmation, so any mistakes can be rectified before departure.
Other terms and conditions
We cannot be held liable for printing errors and changes in price owing to changes in purchasing conditions.
Disputes/law applying
Any claims against Faroe Incoming shall be settled according to Danish Law. Complaints or cases that cannot be settled by the Danish Travel Complaints Council (Rejseankenævnet) shall be settled by the Maritime and Commercial Court (Sø- og Handelsretten) in Denmark.